Support
FAQ
Everything you need to know and more. Can't find the answer you're looking for? Please get in touch, we'd love to help.
How much does Sphere cost?
- Software access is free, but we take a small transaction fee. Custom enterprise pricing is available upon request.
Which networks are supported?
We support all major card networks (Visa, Mastercard, American Express, Discover) in 120+ countries, bank transfers, and domestic and international wires.
How is currency conversion handled?
Customers consent to swapping to a different currency during transfer, which is routed through an exchange or subject to foreign exchange rates at cost.
Is Sphere audited?
Yes, we are audited by OtterSec and PCI-DSS compliant. We volunteer for MSB/VASP requirements, and employ a robust KYC/AML program. We are in the process of receiving our SOC2 and ISO/IEC 27001 certifications.
Does Sphere custody funds?
Never. We are a technology services provider, not a MSB/VASP nor money transmitter. All payments that involve custody are handled by licensed money transmitters, qualified custodians, and chartered banks.
Is it possible to integrate Sphere with my existing payment solution?
Yes. You can use your own Stripe or other payment providers, and use Sphere to add support for alternative payments and back-office automation through our API/SDK. We designed our API to use similar data flows and object models to reduce the amount of infrastructure to rewrite.
